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Ordering

Placing an Order and Order Acceptance

You will be guided through the process of placing an order by a series of simple instructions on the Site. You have the opportunity to review your proposed order and confirm or correct it prior to finally placing your order. You place your order from the Victoria Moore Site by clicking on the Submit button at the end of the on-line order process.

Once you have placed your order, we will send to you an email acknowledgement providing you with the details and value of your order, which has been debited to your credit/debit card or PayPal account. This is not an order acceptance from Victoria Moore Limited.

Unless we have notified you that we do not accept your order or you have cancelled your order, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. To cancel your order after it has been dispatched to you, you will need to follow the Returns Policy & Procedure.

If you require a VAT invoice, please contact us at info@victoria-moore.eu.

If you require any information regarding your order(s) please contact Customer Services on the following email address info@victoria-moore.eu.

We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment, we suspect fraudulent activity or violation of these Terms and Conditions (including our Privacy Policy) or if we identify a product or pricing error.

If we are unable to fulfill your order following our order acknowledgement, we will contact you by email or telephone advising you of this.

Payment

You may pay using any of the methods specified in the payment section of this site. You confirm that the paypal account, credit or debit card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.

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